Frequently Asked Questions

I have forgotten my user name and/or my password. What do I do?
Visit the Campus Parent Login screen and follow the steps to have your account information sent to you.

Why can’t I call my child’s school to obtain my password?
Account information is never given over the phone. Follow the instructions listed above.

Can I use my mobile device to access the Campus Parent?
Yes. Additional information can be found on the Campus Parent Login page.

My child’s grades have not been updated for the past week. Who do I contact?
Grade posting should occur within ten school days following the due date of any assignment, project or assessment. Parents are encouraged to address this in the following order:

• Discuss the issue with your child
• Discuss the issue with the teacher via email or personally. A link to the teacher’s email address may be found on the student schedule in the Parent Portal
• Discuss the issue with the Administrator in your child’s building

Why do some classes have many assignments listed and others do not?
No two courses are alike. The volume of assignments and the speed at which they are corrected will vary from course to course and teacher to teacher.  

What should I do if I believe my child’s attendance is not accurate? 
Parents are encouraged to address this in the following order:

• Discuss the issue with your child
• Ask your child to discuss the absence with the teacher
• If your child has been unable to resolve the concern, contact the teacher directly

What is the best way to contact the classroom teacher?
There is a link to the teacher’s email address on the student’s schedule in the Campus Parent.

My child will move to a different ISD 622 school next year. Do I need to reapply?
Once a Campus Parent account is created for your student, that account will remain active at any ISD 622 school utilizing the Campus Parent. There is no need to reapply.